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Hosting Support

We provide a complete line of hosting services including:

  • Web hosting
  • Email hosting
  • Domain registration
  • SSL certificates for secure website hosting
  • DNS hosting

Contact Hosting Support


Mail Server Upgrade - September 2018

Status Updates:

2018-09-11 5:13 AM Eastern: Import of remaining mail completed.  All email and folders are now available, and upgrade process is complete.

018-09-11 4:05 AM Eastern: Import of recent mail (last 60 days) complete.  Proceeding with import of remaining email and folders.

2018-09-11 2:40 AM Eastern: Import continues, approx 3/4 complete.  DNS updates have been made live.  Active server monitoring enabled.

2018-09-11 1:56 AM Eastern: Import of recent mail (last 60 days) is in progress, approximately half done.  DNS updates are prepared (not yet live).

2018-09-10 11 PM Eastern: We are proceeding with the mail server upgrade.

 

PeaceWorks Technology Solutions will be undergoing a major mail server upgrade on September 10th and 11th.   Please find more information here.

Please note that the web addresses to access Webmail and Manage Email Accounts will change.  Use these buttons:

Webmail

Manage Email Accounts

Trust PeaceWorks to help you with every aspect of setting up your website. From registering your domain to reliably and efficiently supporting your needs, we are with you every step of the way. Feel free to contact us with your questions.

Hosting Support FAQ

Q:  What do I do if my website is down?
  1. You can visit our server status page to verify if there are current issues that we're already dealing with.
  2. Contact us to report the issue and we will investigate.
Q:  How do I administer my email accounts?
  1. In a web browser, go to https://mail.peaceworks.ca:8081
  2. log in as postmaster@yourdomain.com. Enter your postmaster password into the password box
  3. To create a new mailbox click on Account on the left hand navigation (see below for screenshot).
  4. To create a new Forward or Alias click the appropriate option on the left had navigation.
  5. To edit an alias/forward or catchall, simply click the Email address in the list on the main page.
  6. Deleting an alias/forward/mailbox or catchall is as simple as clicking the red X to the right of the account you wish to remove and then confirming that is the account you wish to delete.

Email Account Manager:
Email Account Manager

Q:  How do I upload my website to the server?

There are many File Transfer Clients to choose from. In general, you will need a transfer client that is capable of sending via SCP (Secure CoPy) to yourdomain.com using the userid and password provided to you when your account was created.

If you don't have an SCP capable client we recommend a free client called FileZilla can be downloaded from https://filezilla-project.org/download.php?type=client

When uploading your files, put them in the folder named "public_html". If there is a file with one of the following names, it will automatically be displayed when someone requests your domain: index.html or index.php.

Q:  How can I set up an automatic "I am away" message for my email account?

Note that this feature is only available for POP/IMAP accounts, not for aliases which forward mail to an existing email account.

To set it up, log into the webmail interface located at mail.peaceworks.ca

Log in with your email address "name" @ "yourdomain.ca", using the password which was entered when the mail account was created.

Once logged in, click on the "Preferences" tab in the horizontal navigation menu at the top.

Zimbra Preferences

Then click on Out of Office, select the radio button: Send auto-reply message, enter your message and any further settings as required.

Zimbra - Out of office

Then click Save in the top left:

Q:  How can I access my PeaceWorks Webmail?

Go to PeaceWorks Webmail (consider bookmarking this page for easy access)

For your username, use your full email address (i.e. yourname@yourname.ca).

Use the password which was entered when your mail account was created.

The webmail view once logged in
Webmail interface

Q:  What are my Email settings?

After your mail account is created (yourname@yourdomain.ca), you can access it through other mail tools such as Outlook or Thunderbird.

For your username, use your full email address (i.e. yourname@yourname.ca).

Use the password which was entered when the IMAP or POP3 account was created.

Our servers require authentication (both incoming and outgoing).

Incoming IMAP server: mail.peaceworks.ca

  • Port 993
  • Connection Security: Only TLS encrypted connections are supported. Some mail clients may show STARTTLS instead. If all you see is STARTTLS then select this option.
  • Authentication: Password

Incoming POP3 server: mail.peaceworks.ca

  • Port 995
  • Connection Security: Only TLS encrypted connections are supported. If all you see is STARTTLS then select this option.
  • Authentication: Password

Outgoing (SMTP) server: mail.peaceworks.ca

  • Port 587 (port 465 is also supported)
  • Only TLS encrypted connections are supported.

Note

  • SSLv3 has been disabled on the mail server due to known security issues. This may cause issues with older mail clients that are not capable of using TLS based encryption.
  • All non-encrypted connections to the server are refused due to the high security risk as passwords are sent in plain text. TLS encryption must be used.

About PeaceWorks

PeaceWorks provides first-rate technology solutions that enable organizations to achieve their mission with increased ease and efficiency. We focus on genuine client-focused relationships, connecting client needs with sustainable and reliable technology solutions.
Learn More

Waterloo

101-554 Parkside Drive
Waterloo, Ontario
Canada
N2L 5Z4

Phone: 519.725.7875
Fax: 519.725.4220
Toll Free: 888.817.3048

Email Us

Winnipeg

100-62 Hargrave Street
Winnipeg, Manitoba
Canada
R3C 1N1

Phone: 204.480.0314
Fax: 204.415.2051
Toll Free: 888.817.3048

Email Us

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