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Hosting Support

We provide a complete line of hosting services including:

  • Web hosting
  • Email hosting
  • Domain registration
  • SSL certificates for secure website hosting
  • DNS hosting

Contact Hosting Support


Trust PeaceWorks to help you with every aspect of setting up your website. From registering your domain to reliably and efficiently supporting your needs, we are with you every step of the way. Feel free to contact us with your questions.

Hosting Support FAQ

Q:  What do I do if my website is down?
  1. You can visit our server status page to verify if there are current issues that we're already dealing with.
  2. Contact us to report the issue and we will investigate.
Q:  How do I setup my email in an email client?

There are far too many email clients out there for us to provide instructions for them, but the following information should be useful to you when you want to set up your email account:

POP3 or IMAP incoming server: mail.peaceworks.ca
SMTP (outgoing) server: mail.peaceworks.ca
Account user id: your user name@yourdomain.com
Account password: your account password

Places to go for help:

Mozilla Thunderbird: https://support.mozilla.org/en-US/products/thunderbird
Microsoft Outlook: https://support.office.com/en-US/article/Add-an-email-account-E5A41393-4...
Novell Evolution: http://www.novell.com/coolsolutions/feature/11385.html

Q:  How can I access my PeaceWorks Webmail?
  1. In a web browser, go to https://mail.peaceworks.ca. Select “Webmail.”
     
  2. Enter your user name@yourdomain.com in the “Name” box, and the password for your account (set up with Email Administration – see Section 1, above) in the “Password” box. Click “Login.”
     
  3. Reading and composing email is simple; simply select the subject of the email that you'd like to view. To compose an email, click “Compose.”

     
  4. Choosing “Options” provides you with a menu of option categories. Spend a little time looking through them to see what you find. There are plenty of things to configure, should you desire to do so.
Q:  How do I administer individual email accounts?
  1. Once you've set up the accounts for a domain, you can administer them as follows. In a web browser, go to https://mail.peaceworks.ca
     
  2. Select “Mail account setup”
     
  3. log in as your account name @ yourdomain.com. Enter the email password for your account into the password box
     
  4. Here, you are able to change your password, set up mail forwarding, create filters for incoming mail blocking, and set “vacation” messages that will auto-respond from your email address when you are away.

 

 

Q:  How do I administer my email accounts?
  1. In a web browser, go to https://mail.peaceworks.ca
     
  2. Select “Mail account setup”
     
  3. log in as postmaster @ yourdomain.com. Enter your postmaster password into the password box
     
  4. To set up POP3 accounts (or IMAP accounts, if you've arranged for them), choose “Add, delete and manage POP/IMAP accounts”
     
  5. From this menu, you can create new accounts (click the link on the left), delete old accounts (click the trashcan next to an existing account in the list), or manage the accounts you already have set up (click the name of the user account you'd like to manage).
     
  6. To add an account, click the “Add user” link. This brings up the add/edit form for a user account. Fill out the form as appropriate. If you wish to make this user an administrator of your email domain (gives the user the ability to create/edit/delete accounts and forwards,) select the checkbox next to “has domain admin priviledges?” You may also enable/disable this user account or limit the size of the emails that this user is allowed to receive. When you're done, click the “Submit” button.

     
  7. Once you've clicked “Submit”, notice that the user account has been added. You may return to the edit page by clicking the user's name in the list. If you click the trash can next to the user's name, you should see the following screen, where you must confirm the action if you wish to delete the user's account. Note: all emails still on the server for that user will be lost!!!
     
  8. From the main menu, if you choose “Add, delete and manage aliases, forwards and a Catchall” you will see the following menu:

     
  9. If you choose to “Add Alias” (on the left), you can add an alias for an existing user, or a forward to a user at a completely different domain. For example, if we want Fred to receive all emails for “bowlinggenius @ yourdomain.com”, we could add the alias as follows. Note that you can provide a password if you'd like the person using this alias to be able to log in to this admin tool, and you can even make the alias account an admin account. In practice, it should be rare, but you can do it if you want to.

     
  10. But let's say Barney has his main email at rubble.com. Well, then we could set up a forward for him, so that he can receive email destined for barney @ yourdomain.com as well.

     
  11. Sometimes, domain admins would like to have all emails sent to an unknown address at their domain dropped into a “catchall” account. By selecting “Add Catchall” from the menu, you can set this up:

     
  12. To edit an alias/forward or catchall, simply click the user name. Deleting an alias/forward or catchall is as simple as clicking the trashcan next to the user name and confirming the delete request
     
Q:  How do I upload my website to the server?

The method you use for posting your website files to our server depends on you. There are many possible ways of doing so, and many programs designed for that purpose. In general, you should be able to send your files via SCP (Secure CoPy) or FTP (File Transfer Protocol) to yourdomain.com using the userid and password listed above.

If at all possible, we would request that you use an SCP client program or SCP-enabled software to upload your files. Free windows-based SCP clients are readily available. A nice one called FileZilla can be downloaded from https://filezilla-project.org/download.php?type=client

When uploading your files, put them in the folder named "public_html". If there is a file with one of the following names, it will automatically be displayed when someone requests your domain: index.html, index.cgi, index.pl, index.php, index.xhtml. If you require a homepage with a different filename, feel free to contact us and we'll set it up.

Q:  How can I set up an automatic "I am away" message for my email account?

Note that this feature is only available for POP/IMAP accounts, not for aliases which forward mail to an existing email account.

To set it up, go to the administration interface located at mail.peaceworks.ca

Log in with your email address "name" @ "yourdomain.ca", using the password which was entered when the POP account was created.

If your account has admin privileges, you will need to go into "Add, delete and manage POP/IMAP accounts" and then select a specific account. If your account does not have admin privileges, you will see your account settings upon logging in.

Enable the "Vacation on" checkbox, and type your automatic reply message into the "Vacation message" box. You will still receive incoming emails, but each sender will be sent the automatic reply message you have entered.

To disable this at a later date, un-check the "Vacation on" box.

Q:  How can I access an email account via the web/webmail?

Go to PeaceWorks Webmail (consider bookmarking this page for easy access)

For your username, use your full email address (i.e. yourname@yourname.ca).

Use the password which was entered when the POP/IMAP account was created.

Q:  What are the settings for accessing my email using Outlook or Eudora?

After your account is created on your server (yourname@yourdomain.ca), you can access it through other mail tools such as Outlook or Eudora.

For your username, use your full email address (i.e. yourname@yourname.ca).

Use the password which was entered when the POP/IMAP account was created.

Our servers require authentication (both incoming and outgoing).

Incoming (POP3) server: mail.peaceworks.ca

  • Port 110 or
  • Port 995 (If using encryption: TLS only)

Outgoing (SMTP) server: mail.peaceworks.ca

  • Port 25
  • Port 1025 (in case ISP blocks port 25)
  • Port 465 (If using encryption: TLS only)

IMAP

  • Port 143
  • Port 993 (If using encryption: TLS only)

Note

  • SSLv3 has been disabled on the mail server due to known security issues. This may cause issues with older mail clients that are not capable of using TLS based encryption. If you suspect this then have the client connect without encryption.
Q:  How can I can add email accounts to my domain?

The administration interface is located at mail.peaceworks.ca

Log in with "postmaster" @ "yourdomain.ca". You should have received the postmaster (admin) password from PeaceWorks when your domain was set up (contact us if you don't have it).

Create either a POP account (which can be accessed using an email program like Outlook or Eudora or via PeaceWorks Webmail), or an alias (which will forward email to an existing account).

About PeaceWorks

PeaceWorks provides first-rate technology solutions that enable organizations to achieve their mission with increased ease and efficiency. We focus on genuine client-focused relationships, connecting client needs with sustainable and reliable technology solutions.
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Certified B Corporation - Best for the World 2015

Waterloo

101-554 Parkside Drive
Waterloo, Ontario
Canada
N2L 5Z4

Phone: 519.725.7875
Fax: 519.725.4220
Toll Free: 888.817.3048

Email Us

Winnipeg

100-62 Hargrave Street
Winnipeg, Manitoba
Canada
R3C 1N1

Phone: 204.480.0314
Fax: 204.415.2051
Toll Free: 888.817.3048

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