Help Desk
PeaceWorks provides remote Help Desk support by phone or email. This is done through a ticketing process that includes issue tracking, triage and resolution.
We understand that in order for your organization to best carry out its mission and goals, you need reliable and sustainable solutions. However, we are realistic in understanding that issues do arise; when they do, you need assistance as soon as possible. Our Help Desk is the first point of contact for any issues or service requests you may have.
If you require assistance, please contact the help desk by selecting from the contact options available.
Hours*:
Monday - Friday: 8am - 5pm ET; 7am - 4pm CT
Phone: Call the PeaceWorks office at:
Waterloo: 519-725-7875
Winnipeg: 204-480-0314 x9050
Listen for the prompt to be connected to “Support”.
*The Help Desk is closed on Statutory Holidays.
A Help Desk Technician will create a service ticket and will either resolve the issue over the phone or dispatch a Technician to your site for resolution.
Our Help Desk Technicians and Field Technicians are always working together to find the fastest resolution for our clients. If you have an assigned Primary Technician and have chosen to call into the Help Desk, please be assured that your Primary Technician will always be advised of any issues you have had resolved.
Our goal is to solve any support issues you have as quickly and efficiently as possible.
