We are an IT provider that believes in your mission & measures our success by your impact

 

After-Hours Support

We strive to ensure that your technology needs are always being met. This can be a challenge when business critical computer network infrastructures become incapacitated after regular working hours and our IT technicians are not available.


There are 2 ways to access after-hours support:

  • Call the emergency support number directly at 519-489-7016. This number will be automatically connected to the direct phone of the on-call technician.
  • Call the PeaceWorks office at 519-725-7875 or 888-817-3048. Listen for the prompt to be connected to the “After-hours Emergency Support Number”.

Costs:

  • Calling the emergency support number will automatically result in a $50.00 charge
  • All tech support time, either over the phone or on location, will be charged at time and a half of your standard rate
  • All travel time by the Technician(s) required to/from your location will be billed at time and a half

All work will be done on a best efforts basis and will strive to get you up and running as much as possible.

About PeaceWorks

PeaceWorks provides first-rate technology solutions that enable organizations to achieve their mission with increased ease and efficiency. We focus on genuine client-focused relationships, connecting client needs with sustainable and reliable technology solutions.
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Certified B Corporation - Best for the World 2015

Waterloo

101-554 Parkside Drive
Waterloo, Ontario
Canada
N2L 5Z4

Phone: 519.725.7875
Fax: 519.725.4220
Toll Free: 888.817.3048

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Winnipeg

100-62 Hargrave Street
Winnipeg, Manitoba
Canada
R3C 1N1

Phone: 204.480.0314
Fax: 204.415.2051
Toll Free: 888.817.3048

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