After-Hours Support
We strive to ensure that your technology needs are always being met. This can be a challenge when business critical computer network infrastructures become incapacitated after regular working hours and our IT technicians are not available.
How to access after-hours support:
- Call the PeaceWorks office at:
Waterloo: 519-725-7875
Winnipeg: 204-480-0314
Listen for the prompt to be connected to the “After-hours Emergency Support Number”. This number will be automatically connected to the direct phone of the on-call technician.
Costs:
- Calling the emergency support number will automatically result in a $50.00 charge on top of a minimum one hour charge
- All tech support time, either over the phone or on location, will be charged at time and a half of your standard rate
- All travel time by the Technician(s) required to/from your location will be billed at time and a half
All work will be done on a best efforts basis and will strive to get you up and running as much as possible.
